Sunday, September 28, 2014

Use Software to Provide Quick Support to Your Customers

Customer service can make or mar a business. Satisfied customers give recurring business and also they bring more customers. And unsatisfied customers switch services. Know what your customers want to say and try providing help in real time. 



Create a central service zone

Instead of making your customers make phone calls and wait for long time to get response, make an online platform where your customers can get best technical support service. Create a knowledge bank for your customers and provide information regarding your service, common problems and their solutions in the knowledge bank. 


Make the knowledge bank accessible for customers and allow them to access the bank from different means. When a customer has some problem and he wants to bring the problem under your notice, he would first access the knowledge bank to find answer to the problem. If he is unsatisfied with the information provided in the knowledge bank, he would request you to provide information. 

The customer would make a post regarding information on the online platform and he would follow the matter using his first post. You would see the post and post reply to the problem. The communication would get saved in the database. If the customer faces a similar problem, he can find answer in his earlier posts. 

How to create an online platform?

You only need buying software. The software would create the platform you need for providing customer service. You would be able to customize the software to suit to your needs. Using software would make your customer service more reliable.




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